Terms & Conditions

Hotel and resort policies

Reservation and Payment

All down payments are non-refundable but may be rebooked, subject to availability and prior notice.
The remaining balance must be settled upon check-in.

Check-In / Check-Out

Check-in time: 2:00 PM
Check-out time: 12:00 NN
Early check-in or late check-out is subject to room availability and may incur additional charges which are Php500/hour.

Keys

Room keys must be returned upon check-out.
Lost or unreturned keys will be charged Php1,500.

Pets

Small pets are allowed with a fee of ₱500 per pet per night.
Pets must be leashed or carried in common areas and are not allowed in the pool.
Owners are responsible for cleaning up after their pets and any damages caused.

Food and Beverages

Outside food and drinks are strictly not allowed inside the resort, except for cakes, fruits, baby food, and water.
Corkage fees may apply for any other outside food or beverages.

Facilities and Amenities

The beach and Pool are open from 6 AM – 10 PM only. Proper swimwear is required.
Visitors must register at the front desk before using facilities.
Noise must be kept at a minimum after 10:00 PM to respect other guests.
For everyone’s comfort and security, only registered guests are allowed to stay overnight. Visitors are welcome until 10:00 PM. After this time, additional charges will apply.

Safety and Security

The resort is not liable for loss of valuables left unattended in guest rooms or public areas.
Guests are advised to use the provided safety deposit box.
Children must be supervised by adults at all times.

Damage and Liability

Any loss or damage to resort property caused by guests or pets will be charged accordingly.
The resort reserves the right to refuse service to any guest who fails to comply with these policies.

Cancellation Policy (Except Force Majeure Events)

7 days or more before arrival:
Full refund or full credit of the deposit.
3–6 days before arrival:
A 50% charge of the total booking will apply.
2 days or less / same-day cancellation:
100% charge of the booking (non-refundable).

All cancellations must be communicated through our official Facebook page, contact number, or email.

No-Show Policy (Except Force Majeure Events)

Guests who fail to arrive on the scheduled date without prior notice will be considered a No-Show.
The total booking amount, including deposit, will be forfeited.
Rooms and cottages will be automatically released after the check-in time.

Rebooking / Change of Date (Except Force Majeure Events)

Rebooking is allowed once and is subject to availability.
Requests must be made at least 3 days before arrival.
Rebooking 2 days or less before arrival will be treated as a cancellation.

Early Check-Out

No refunds will be issued for shortened stays or unused nights.

Force Majeure Clause

In the event of force majeure (such as typhoons, floods, natural calamities, government-imposed travel restrictions, power interruptions, or any circumstances beyond the guest’s or resort’s control), penalties, cancellation fees, and no-show charges will not apply.

Guests may choose to:

Rebook their reservation with no penalty, subject to availability